I placed my first ever custom cake order for a surprise golden birthday party for my boyfriend. I gave just general ideas I had, nothing super specific besides color scheme and what I wanted written on it. The cake itself was beautiful! The only reason I am not posting photos is because, at zero fault of the bakery, we messed up some of the writing before I could get a picture, and I didn't want that to reflect on the business at all, it 100% was not on them. The cakes were delicious, and exactly what I wanted. He LOVED the red velvet.
My only little bit of criticism is that I ordered to pick up at 11, and watched the gentleman writing my order up, write 10 as the ready time. I assumed that would allow some grace time just in case they were behind, super great idea. I was disappointed to get there at 11, and be told that my cake was, in fact, not ready yet. The gentleman was super kind about it, and apologized. It was done and in my car by 11:20, though. 20 minutes really isn't that big of a deal, most days. but I was unfortunately not prepared for that wait yesterday, and that was my own fault. My only bit of feedback would be maybe to just give people a call if you're running late? I completely understand that things happen, but it definitely would have saved frustration on my end if I had just gotten a little "hey, we're behind today, your cake will be ready at __ time", and I could have worked some other things around it.
Other than that, my experience with sweet Talkin Treats was excellent. I would absolutely order again. Thank you so much for adding to what was such a special day for us!
Response from the owner:Thank you so much for your feedback! We're happy to hear you enjoyed the cake, and that your boyfriend especially liked the red velvet for his birthday! We really appreciate you letting us know about your experience with the timing as well. We were a little short staffed the day you got your cake and were working to catch up, but obviously fell short. We have since hired a new team member, which will help tremendously, and we're working on streamlining our processes to include texting order updates so that we can improve our communication. Thank you again for your order, and for your honest feedback so that we can better serve our customers!
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